PT Garuda Indonesia (Persero) Tbk (“Garuda”) provides an opportunity for Company to be participated in Procurement of Health Insurance Provider and/or Healthcare Service Provider PT Garuda Indonesia (Persero) Tbk and Subsidiaries with scope of work as follow:

- Providing and administering a Health Insurance Program for employees of PT Garuda Indonesia (Persero) Tbk & Group in accordance with the agreed benefits, terms, and insurance policy.

- Determining and managing health insurance premiums based on benefit coverage, participant risk profile, and applicable laws and regulations.

- Providing a minimum network of 3,000 healthcare providers distributed throughout Indonesia.

- Administering, verifying, and settling health insurance claims in a timely, transparent manner and in compliance with policy provisions.

- Managing participant and claim data while ensuring confidentiality, data security, and compliance with applicable data protection regulations.

- Submitting periodic reports (monthly and/or quarterly) to the Company regarding participation, service utilization, and claim realization for the Garuda Indonesia Group Health Insurance Program.

- Providing an insurance service system and/or platform (if available) to facilitate access to information for the Company and participants.

- Providing health information and preventive programs to support employee and family wellness.

- Assigning representative officers in at least 30 hospitals.

- Assigning a representative officer at Garuda Indonesia Head Office.

- Providing on-call doctor services at selected Garuda Indonesia branch offices.

- Providing a 24/7 call centre service and web-based and mobile digital applications for participants.

- Providing efficient and prompt cashless and reimbursement mechanisms, supported by a service platform to ensure ease of information access for the Company and participants.

General requirements for procurement participants must meet the following requirements:

a. A company legally established in Indonesia and holding a valid business license in Health Insurance Provision and/or Healthcare Services, including Health Claim Management and/or Third Party Administration (TPA) capable of providing Managed Care and Indemnity service schemes;

b. Proven experience and expertise in corporate healthcare management (corporations and/or State-Owned Enterprises) and other institutions, with a minimum of 50 active corporate clients and a total transaction value exceeding IDR 100 billion;

c. Experience managing at least 500,000 participants within the last three (3) years;

d. Submission of Recommendation Letters from existing clients (minimum two companies);

e. Submission of a healthcare provider network consisting of at least 3,000 healthcare providers nationwide;

f. Submission of co-insurance structure and/or reinsurer support letter, if applicable;

g. Willing to sign a Conflict of Interest Statement;

h. Willing to comply with Garuda Indonesia’s procurement procedures;

i. Not currently involved in any legal dispute or bankruptcy that may result in a conflict of interest or failure to fulfil procurement obligations and/or contract;

j. Willing to sign the Integrity Statement and follow the procurement procedures at Garuda Indonesia.

Companies that are interested in participating the procurement process are required to submit the administrative requirement documents signed by the head of company, in accordance with the document format available at the following link : (Dokumen Administrasi - Pengadaan Penyedia Asuransi Kesehatan dan atau Penyedia Layanan Kesehatan)

The documents should be submitted for registration include:

1. Company Legal Documents (Deed of Establishment, NIB, NPWP, etc.) as registered in Garuda’s e-procurement system;

2. Letter of Intent;

3. Conflict of Interest Statement / Integrity Statement;

4. Personal Data Management Statement;

5. Statement of Domestic Component Level (TKDN);

6. List of company experience in corporate healthcare management (Corporations & SOEs) and other institutions with ongoing cooperation and within the last three (3) years;

7. Recommendation letters from existing clients (minimum two companies);

8. List of healthcare provider network;

9. Co-insurance structure and/or Reinsurer Support Letter (if applicable).

All documents must be submitted in softcopy format (scanned documents or uploaded via cloud storage), with a maximum email size of 5MB, and sent to the following email addresses:

To: business-support@garuda-indonesia.com;

Cc: procurement@garuda-indonesia.com

no later than Monday, 18 May 2026, at 11:00 WIB (GMT+7 Jakarta Time)

The Procurement Committee will send the Request for Proposal (“RFP”) documents to companies that pass the pre-qualification stage via official email.

Garuda does not charge any fees for participation in the Procurement of Health Insurance Provider and/or Healthcare Service Provider PT Garuda Indonesia (Persero) Tbk and Subsidiaries.

Tangerang, May 8th 2026

PT Garuda Indonesia (Persero) Tbk