Sourcing – Booking Audit Provider

PT Garuda Indonesia (Persero) Tbk ("Garuda") provides an opportunity for companies that engaged in Booking Audit Provider to be registered as candidate in Garuda tender with the following general scope of work :

Scope of work :

1. Activate features to analyze and generate reports of abusive transactions made by travel agents.
2. Able to audit agent reservation activities, audits carried out include the following items in accordance with Garuda's booking policy on the website https://www.garuda-indonesia.com/kr/en/terms-and-conditions/adm, or briefly as follows:
   • Duplicate booking
     Duplicates include booking the same passenger confirmed/reconfirmed in a same or different flight, class, date, or route where it is not possible for the passenger to travel simultaneously.
   • Fictitious Booking
     Means fictitious names include bookings with spurious or fake names, names of famous personalities with no intent to travel, bookings made for testing purposes, bookings made with intention of blocking inventory. Example of Fictitious Names: Mouse/MICKEY, Traveler/Flight, Unknown/Name, Smith/Anna etc.
   • Inactive segment
     Travel Agent must take timely follow-up action on reservations that have been canceled by the airline by releasing inactive segments from the bookings. Travel Agents must ensure that all inactive segments such as (not limited to) “HX” are removed from the active PNR before departure.
   • Churning
     Travel agent must not repeatedly create canceling and re-booking for the same passenger on the same flight date (known as churning) to circumvent ticketing time limits and avoid excessive cancellations for achieving GDS productivity targets or any other reason whatsoever as this leads to unreasonably high booking/ cancelling volumes resulting in higher GDS fees for the airline. Any re-booking and cancellation pairs done after the 5th time will be subject to penalty.
   • Passives booking

Passive bookings may only be created for individual ticketing purposes and must be cancelled immediately after issuance (same day process). Passive segments that’s not cancelled will be subject to penalty. Passive booking status code refers to GDS passive segment code.

1. Able to report findings to Garuda on BIDT and document processing applications and then collect penalties to agents through ADM BSP or ADM ARC for agents in the USA region.
2. Able to provide feedback on evidence findings and process ADM further if there is disputation from the agent.