Sourcing - Contact Center Service Provider

Open Sourcing |Publish: 28 September 2022, 16:15 PM
EPROC-IBS/2022/09/SO/0249
Category : OTHERS
Subcategory : OTHERS
Status: Closed
Start Date : 28/09/2022 04:15 PM
End Date : 30/09/2022 12:00 PM

PT Garuda Indonesia (Persero) Tbk (“Garuda”) provides an opportunity for Companies to be participated as Contact Center Service Provider with Scope of Work as follows :

 

  • Inbound Call
  • Livechat
  • SMS Irregularity
  • WA Irregularity
  • Flight Irregularity Service (FIS)
  • Backroom Support Email (e-booking)
  • Backroom Support Email (e-booking)
  • Social Media Passenger
  • First Class Service
  • Skyteam Support Desk, Elite & Elite Plus
  • Backroom Inbound (SRG)
  • OLP Support
  • OLP Redemption
  • Content Management (BDO)
  • Content  Management (SRG)
  • Backrooom Refund  Management GAMiles
  • Backrooom Fraud  Management GAMiles
  • PFC Team Firming
  • SMS Irregularity
  • Backroom Refund Mgt
  • Backroom Fraud Mgt
  • Gos Chat Manajemen
  • Hotline GOS COS
  • LO
  • Helpdesk COS, GOS, Govos
  • Inbound Call Cargo
  • Social media Cargo
  • Backroom Support Email (customer care)

Provider should be able to fulfill all of these scopes

For those Participant who have experience and interested in providing the service, should register by click the “Join” button during the registration period. 

 

We will evaluate using the applicable rules in Garuda Indonesia after receipt the administrative documents and technical data.

 

Garuda did not collect any fees in the vendor registration process as well as the procurement process.

Back